Water Service Providers

Water Leaks Happen.


As a water service provider, you take on the vital task of working hard to provide one of life’s most valuable resources-water-to all who need it. You train and equip your staff to offer the highest quality water and services, facing countless challenges while providing excellent customer service.

FACING A LEAK PROBLEM: Across the country, customers’ personal water infrastructure is crumbling. Utilities spend considerable time, effort and resources to constantly improve and maintain assets, but customers rarely think about their water system until they have a leak. More than 75% of Americans are not aware that they are responsible for the water line running from the meter to the foundation of their home, so a line break brings unexpected costs.

LOSING THE MONEY BATTLE: The EPA estimates that at least 10% of homes in America have a water leak of 90+ gallons each day. Every 3 1/2 years 10-11 percent of your connections will face a severe leak ranging from hundreds to thousands of gallons, causing high water bills. In 2016, more than 1 trillion gallons of water was lost due to residential water leaks alone. That is more water than all that is needed to supply Los Angeles, Miami and Chicago combined. Residential leaks annually record a costly $2.2 billion dollars just to produce at the national average of $0.04 per 1,000 gallons. Leaks happen every day and it will only continue to get worse.

AFFECTING YOUR CUSTOMER OPINION: Most leaks cause painful interactions between the water utility provider and its customers. High charges result in intense stress and embarrassment, especially for those living paycheck to paycheck or on a fixed income. It can be a humiliating experience. Leaks cause customers endless frustration with their utility providers, and you’re dedicated to helping them solve the problem. Although it can feel like a  neverending process, the ServLine Program can help end the cycle.

CONQUER IT WITH SERVLINE: We pay high water bills caused by customer leaks. Equipped with ServLine Program, you can free your customers from the burden of a high water bill while providing a huge boost to your Utility’s customer service success. We reliably deliver the greatest impact by helping utilities generate significant revenue from lost goods and services. Plus, you can provide up to $2,500 per leak in relief to your customers at no cost to your utility.


When Your Customer has a Leak on Their Side of the Meter…

The water service provider spends resources and manpower to adjust, track, inspect, get paid, and following-up on the homeowner’s problem. But at the end of the day, your customer holds ongoing frustration against you for having to pay a high water bill.


  • Customers’ excess bills get paid up to $2,500 by ServLine
  • Utility recaptures lost revenue from adjustments and bad debts



  • Staff workload is reduced and becomes simplified and consistent


Customer Satisfaction

  • Public relations improved
  • Greater satisfaction with utility


What Do Customer Water Leaks Actually Cost?

Average Loss of
62,000 Gallons

Disruptive Time-

Average Loss of
$350.11 / Leak

Office Staff Stress

Lost Opportunity
Cost on Other

What Do You Need Protected?

Water & Sewer Leaks

UP TO $2,500/LEAK

Customers can call us to decline protection and accept full responsibility for water bills caused by water leaks.