Judy B. of Annandale, Virginia had been living in her home for about 50 years, and knew for a fact that it had been standing long before she moved in. So, it wasn’t exactly a shock when earlier this year, problems with her water line started to arise. Judy has been a customer of HomeServe for years, and with her water line being covered by the exterior water line plan, the couple leaks she experienced were able to be repaired promptly. However, her worry was that it was only a matter of time before another leak sprung from the pipe.
“Both times the contractor came out to my home for a repair, it was a five-star experience,” said Judy. “I could always depend on them to show up when they said they would, fix my problem, and clean up as if it never happened.”
In August of 2023, upon the discovery of another water line leak and at the request of Judy, HomeServe decided to take a look at the condition of the total line. A local and reliable member of the company’s contractor network, Kramer and Sons Plumbing, was dispatched to Judy’s Annandale home. What they found was that parts of the line that hadn’t been repaired were in grave condition due to its age and other environmental factors. Since Judy was enrolled in HomeServe’s exterior water line service plan, the entire 65 feet of the line would be replaced.
“When I learned HomeServe would cover the cost of replacing the full line, I was absolutely elated – there’s no way I could have taken this on financially on my own,” said Judy. “I’ve been worried about the total condition of the line for some time, and now those worries are being washed away.”
Kramer and Sons got to work to repair the line, which ultimately saved Judy over $6,100. In this particular instance, they were able to complete the repair in a single day.
“I’ve been worried about the total condition of the line for some time, and now those worries are being washed away.”
Judy had first heard of HomeServe years ago through Dominion, a longtime utility partner of the company. As a senior citizen living alone, she thought it would be wise to take some worry off her plate by enrolling in several service plans covering various systems in her home. Several years passed as a customer before she needed to take advantage of any of these plans, but when she needed us, we were there.
“It’s hard for me to express how grateful I am for HomeServe; the service I receive time and time again is absolutely wonderful,” Judy said. “Now that my water line is sparkly new, I can leave my home without the worry of a leak springing and do the traveling I’ve been looking to do.”