Videos

General Information

NLC SLWP – How the Program Works

A program overview of the NLC Service Line Warranty Program by HomeServe

Tour HomeServe’s Customer Center of Excellence

Community Roundtable: Overcome Revenue Shortfalls, Protect Consumers & Improve Customer Satisfaction, presented by Matt Holmes, Bob Freudenthal, Connie Stevens & Tony Howard

 

Getting the Lead Out: Public and Private Resources for Cities to Address Lead in Water Infrastructure

Electric Vehicles Overview – Ohio Municipal League 2021 Virtual Annual Conference

More than 200 volunteers, including employees from Utility Service Partners, a HomeServe company, turned out to help build Crocodile Cove, a playground envisioned by Seneca Valley students, coordinated by Ka-BOOM! and partner Pennsylvania Municipal League and constructed in Cranberry Township

Moderated by Timothy Evans, Member Engagement Mgr, National League of Cities. Panel members from WaterOne; League of Oregon Cities; Union City, GA; Independence, MO; Evansville, IN; Lanzo Plumbing.

Partner Testimonials

 

NLC Service Line Warranty Program Partner Testimonials

NLC Service Line Warranty Program Partner Testimonial – Scott Hancock, Maryland Municipal League

NLC Service Line Warranty Program Partner Testimonial – Michael Rogers, Village of Maywood, Illinois

NLC Service Line Warranty Program Partner Testimonial – Vince Williams, Union City, Georgia

NLC Service Line Warranty Program Partner Testimonial – Mildred Crump, City of Newark, New Jersey

NLC City Summit Nov 2019 Panel Discussion – Effect of Infrastructure Issues on Municipalities and Residents

NLC City Summit Nov 2019 Panel Discussion – Educating Residents About Service Line Responsibilities

NLC Service Line Warranty Program Partner Testimonial – John Brenner, Pennsylvania Municipal League

NLC Service Line Warranty Program Partner Testimonial – Glenn Otto, At Large Councilmember, City of Huber Heights, Ohio

NLC Service Line Warranty Program Partner Testimonial – Jeff Growing, Mayor, Cottage Grove, Oregon

NLC Service Line Warranty Program Partner Testimonial – Frank Hough, General Manager, Darlington County Water & Sewer

NLC Service Line Warranty Program Partner Testimonial – Jason Ashmor, Mayor, City of Sesser, Illinois

NLC Service Line Warranty Program Partner Testimonial – Ken Strobeck, Former Executive Director, League of Arizona Cities and Towns

NLC Service Line Warranty Program Partner Testimonial – Walter Pishkur, Director of Water Utilities, Arlington, Texas

 

The Benefits of ServLine – An Animated Explainer Video

The Business Development Team discusses the benefits of ServLine

Community Roundtable: Overcome Revenue Shortfalls, Protect Consumers & Improve Customer Satisfaction, presented by Matt Holmes, Bob Freudenthal, Connie Stevens & Tony Howard

ServLine LRWA Webinar 2021

Improving Resilience for Utilities and Customers through Public-Private Partnerships

MRWA Webinar: The Coming Infrastructure Tidal Wave: Plan or React

 

NLC Service Line Warranty Program Testimonials, Partners and Customers

NLC Service Line Warranty Program Testimonials

NLC Service Line Warranty Program Testimonials: Edward, City of Phoenix, Arizona

NLC Service Line Warranty Program Partner Testimonial – Rick Jackson, Birmingham Water Works, Alabama

NLC Service Line Warranty Program Customer Testimonials – Customer First Program in Virginia Beach

NLC Service Line Warranty Program Customer Testimonials – Ken H., Columbus, Ohio

 

NLC Service Line Warranty Program assists Lower Lights Ministries in Columbus, Ohio.

NLC Service Line Warranty Program assists Detroit, Michigan, homeowner.

HomeServe Cares recipient testifying in front of the Jackson, Mississippi, city council about the merits of the SLWA program.

Stott Plumbing performs HomeServes Cares job in Salt Lake City, Utah.

NLC Service Line Warranty Program and All Masters Plumbing help a Dallas, Texas, resident.

HomeServe Cares and Hers and His Plumbing help a Chattanooga, Tennessee, Homeowner.

HomeServe Cares assisted a Memphis, Tennessee, resident with a sewer line repair.

HomeServe USA contractor O’Grady Plumbing helps a Yonkers, New York, resident by replacing her leaking lead water service line.

HomeServe Cares learned that the Clarks of Niagara Falls, New York, had a leaking sewer cap that was flooding their house, and stepped in to help with repairs.

The HomeServe Cares Foundation helped Theresa when her sewer line was leaking in Jackson, Mississippi.

The HomeServe Cares Foundation helped Minneapolis, Minnesota, resident Itzel Perez Dominguez when her water service line began leaking.

The HomeServe Cares Foundation helped a customer in Baton Rouge, Louisiana, when her water line was leaking.

Bowers Plumbing and HomeServe Cares came to the aid of Anthony R. of Wichita, Kansas, when his entire home needed re-piped to replace galvanized steel water lines.

Sunflower Service, a HomeServe USA network contractor, replaces a sewer line for a young, first-time homeowners in Wichita through the HomeServe Cares program.

HomeServe USA and Rockland Plumbing helped a World War II and Korean War veteran after a clogged sewer service line backed up, leaving six inches of grey water in his basement.

A Montgomery homeowner faced a $12,000 repair to replace rotted cast iron drains in her home of nearly 50 years-K&S Plumbing and the HomeServe Cares Foundation worked together to make the repair without cost to the homeowner.

Steward’s Plumbing, a HomeServe USA network contractor, reached out to an Albuquerque family dealing with health issues when they needed help replacing a water heater.

An Albuquerque, New Mexico, homeowner was struggling with health and home repair issues when Steward’s Plumbing and HomeServe came to her aid, replacing her water heater and repairing her furnace.