Our Executives

Tom Rusin

CEO HomeServe North America

North American Board Chairman

Tom Rusin was re-appointed to lead the North American business in August 2020 in addition to serving as Global CEO of HomeServe’s Membership business since April 2018. He relinquished this global role in March 2021 to focus full-time on the North American business which is now the largest division in HomeServe globally with oversight of both Membership and HVAC business segments. Tom also serves as an Executive Director on the HomeServe PLC Board. Tom joined HomeServe USA as CEO July 2011.

Prior to joining HomeServe, Tom served as the President and Chief Executive Officer of Affinion Group North America, from June 2007 to June 2010, after holding various positions there since 1999. Tom has over 25 years’ experience managing branded consumer engagement and loyalty programs.

Hilary Glassman

General Counsel

North American Board Secretary

Hilary Glassman was appointed General Counsel of HomeServe USA in March 2013. Hilary has responsibility for all legal and compliance matters affecting the company. Prior to joining HomeServe, Hilary served as the Senior Vice President, General Counsel and Corporate Secretary of Citadel Broadcasting Company, a publicly traded radio broadcasting company. Prior to Citadel, Hilary was Senior Vice President, General Counsel and Corporate Secretary of Frontier Communications Corporation, a publicly traded communications company. Hilary began her career at Weil, Gotshal & Manges (an international law firm) and has over 25 years of legal experience representing companies in most aspects of the law, including marketing reviews, employment, mergers and acquisitions, financing and public company compliance issues. Hilary also has significant experience in corporate governance matters.

Hilary holds a Bachelor of Science degree in Accounting from The Stern School of Business Undergraduate College at New York University and a Juris Doctorate from New York University School of Law.

Rich Gannon

Chief Financial Officer

North American Board Member

Rich Gannon is the Chief Financial Officer of HomeServe USA and joined the organization in August 2015. He is responsible for the finance function and oversees Accounting, M&A, Financial Planning and Analysis, Sourcing, Tax and Financial Systems operations. Rich brings an extensive record of professional accomplishments and a unique blend of experience, having successfully led both the Operations and Finance divisions for well-known and dynamic organizations. Most recently Rich was the Chief Operating Officer for Consumer Reports and, for the ten years prior to that, served as their Chief Financial Officer. Before joining Consumer Reports in 2003, Rich was a senior executive with Gartner Inc., where he held senior executive positions as their Chief Operating Officer for Research & Advisory Services, North America Chief Financial Officer and Corporate Controller.

Rich is a CPA and honed his accounting and reporting skills at PriceWaterhouseCoopers. Rich graduated from the University of Connecticut.

Michael Backus

Chief Sales Officer

North American Board Member

Michael Backus serves as Chief Sales Officer, leading all business development efforts in the water and energy utility sectors, and has oversight of the Canadian business, Real Estate, Product Development and Public Relations. He has been with HomeServe since April 2007. Previously at HomeServe, Mike ran Account Management, with responsibility for HomeServe’s utility partnerships. He has also had overall responsibility for our internal contact center operations, which included Inbound Sales, Customer Service and Service Delivery teams, as well as all supporting functions, including workforce management, training and quality, as well as customer experience.

Prior to HomeServe, Mike held management roles in leading call center, account management and sales teams in a variety of industries for companies such as MBNA, TeleTech and HSBC. Mike has a Bachelor of Arts degree in Economics from Rutgers University.

Myles Meehan

Senior Vice President, Public Relations

Myles joined HomeServe in September 2004 as Vice President responsible for developing partnerships with municipal and investor-owned utilities in the water and energy sectors. In 2008, he was appointed Senior Vice President to establish the Account Management function to manage the growing number of the company’s utility partnerships. In 2009, he took on the additional responsibility of external communications and media relations. Since 2013, Myles has focused full-time on leading the public and media relations strategy for the business.

Myles has nearly 20 years of experience in the gas and electric utility industry with the Philadelphia-based PECO Energy, where he held a number of management positions in operations, gas supply, sales, marketing and FP&A. Myles was also responsible for the utility’s appliance service business, overseeing product marketing and service fulfillment. Prior to leaving the utility, Myles co-led the startup and growth of Exelon Energy, PECO’s competitive energy provider. Myles has a BS in Civil Engineering and an MBA from Villanova University.

Deb Dulsky

Global and North American Managing Director, HVAC

North American Board Member

Deb Dulsky is the Global Managing Director of HVAC, with overall responsibility for this business line in North America, the U.K., France and Spain. Additionally, Deb has direct responsibility for the North American HVAC business. Previously, she spent nearly eight years in various roles within the HomeServe North American leadership team. She has 20 years of experience in M&A, marketing, client services, operations, IT, product development and general management from a combination of corporate and independent consulting assignments in the U.S. and abroad.

Prior to joining HomeServe, Deb led the Marketing Solutions division in the Americas of Williams Lea, a $2 billion business process outsourcing unit of Deutsche Post DHL AG. She was also the Senior Vice President of Business Development and Client Solutions for Affinion Group, a $1.4 billion international marketing company. Deb previously sat on the board of The Ambassadors Group (NASDAQ: EPAX), a socially conscious student educational and travel firm.

Cherie Sheridan

Chief Human Resources Officer

Cherie Sheridan was appointed Chief Human Resources Officer of HomeServe USA in January 2020. Cherie oversees all facets of Human Resources including talent acquisition, talent development, total rewards, business partnering, and culture and engagement. Prior to joining HomeServe, Cherie was Vice President Human Resources at Heineken USA, where she led business partners in the execution of the people strategy and partnered with the Executive Leadership team to tailor business unit people plans to deliver business outcomes. Prior to this, Cherie was with Diageo for 10 years and progressed to lead many facets of Human Resources including global talent pipeline development, talent acquisition, leadership development, diversity and inclusion, and organizational effectiveness.

Cherie brings more than 20 years of experience focused on Talent & Leadership development spanning multiple sectors including consumer packaged goods, consulting and academia. She is a passionate, growth-minded Human Resources leader deeply grounded in talent management and development; organizational effectiveness and leadership coaching. Direct and good humored, Cherie is known for giving it to you straight and enabling the conditions for people and businesses to thrive.

Mike Van Horne

Vice President and General Manager

Mike Van Horne serves as Vice President and General Manager, leading business development, partner relations, contractor management and marketing efforts for the Canadian business. He also leads sales and operations for the U.S. Real Estate business. Mike was born in Canada and currently resides in the Greater Toronto Area.

Mike has been with HomeServe since November 2020. Prior to that, Mike held management roles in consumer goods, pharmaceutical, restaurant and home service companies including Procter & Gamble, Yum Restaurants and Enercare. He has a Bachelor of Science degree in Mathematics from Wilfrid Laurier University.