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Water Service Line Preparation Pays Off for MD Homeowner

by Brooke Stickle | Jun 8, 2023 | Customer Testimonials, Education, Maryland, NLC SLWP, Service Line Responsibilities, Water Conservation, Water Loss

Rashida B. of Silver Spring, Maryland, is a big believer in being prepared. "I have insurance for everything," she said. "You never know when you’re going to need it." So, when she became aware of plans that would allow her to protect herself from the cost of...

This Infrastructure Week, We Can’t Forget About Residential Infrastructure

by Service Line Warranty Program | May 12, 2023 | Customer Testimonials, Financial Shock, Home Maintenance, Infographics, Lead in Water, Mixed Age Communities, NLC SLWP, Press Releases, Public-Private Partnerships, Service Line Responsibilities, ServLine, Water Loss

Norwalk, Connecticut – [DATE] – Every year during the third week of May – National Infrastructure Week – a little extra attention gets paid to the state of America’s infrastructure. This includes everything from airports, bridges and roads to drinking water,...

NY Man Saves $2,700 with Exterior Electrical Plan

by Service Line Warranty Program | May 11, 2023 | Customer Testimonials, Financial Shock, New York, Service Line Responsibilities

The town of Oceanside, New York typically only sees a few severe weather storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...

Basement Backup Problem Solved by Caring HomeServe Customer Agents

by Service Line Warranty Program | Apr 13, 2023 | Customer Testimonials, NLC SLWP, Pennsylvania

After 40 years in the extermination business, Vincent L. knew good customer service. And when he found himself with a basement full of water while his 88-year-old mother was ill, Vincent needed customer service. "I went into the basement, and it was full of water," he...

Lead Water Service Lines Pose Hidden, Yet Expensive, Danger

by Bill Eller | Apr 10, 2023 | Financial Shock, Lead in Water, NLC SLWP

When water runs through lead water service lines, it picks up minute particles of lead, carrying them along into homes, where residents drink it, cook with it, and wash their dishes, clothes and themselves in it. More than 9 million homes are served by lead water...

Longtime Customer’s Coverage Pays Off with $4,000 Repair

by Service Line Warranty Program | Jan 20, 2023 | Customer Testimonials, Education, Pennsylvania, Service Line Responsibilities

Ed V. was accustomed to receiving frequent phone calls from his mother Dolores. After all, she's 90 years young and living by herself in her Kulpmont, Pennsylvania home of over 50 years. But on one early February day, Dolores called her son because she noticed water...

HomeServe Ensures a Bright 2022 Holiday Season for Customers

by Service Line Warranty Program | Jan 13, 2023 | Education, Frozen Pipes, Infographics, Public-Private Partnerships, Service Line Responsibilities

The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their water or sewer line froze up due to extreme cold temperatures....

Dangerous Lead Service Line Removed From Home by Foundation

by Bill Eller | Nov 29, 2022 | Customer Testimonials, Customer Videos, HomeServe Cares, Intergenerational Communities, Lead in Water, New York, Testimonials, Videos

Gabrielle’s child was sick with lead poisoning because of their home's lead service line. She and her son lived with her father in his Lockport, New York, home. Her father diligently worked two jobs to help his daughter support his grandchild, despite a series of...

ServLine Solves Problems for Water Utilities and Their Customers

by Jenna Hazelet | Oct 17, 2022 | Financial Shock, Ohio, Partner Testimonials, Service Line Responsibilities, ServLine, Water Loss

Flush against the Ohio River and Ohio’s southern border, Lawrence County is home to roughly 25,000 households, and more than half of those depend upon Hecla Water Association for their water service. General Manager Tony Howard and his staff pride themselves on a...

Climate Change, Inflation Put Pressure on Homeowners, Utilities

by Bill Eller | Oct 14, 2022 | Financial Shock, Florida, Green Initiatives, Inflow & Infiltration

Warmer water and rising oceans equal more intense and more frequent storms, and the rise in frequency and destruction we’ve seen from storms out of the gulf and across the country are just one of the symptoms of climate change. Hurricane Ian recently demonstrated the...

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