Large Cities Information
Key public-private partnerships are vital in helping cities provide fundamental services to their residents.
The NLC Service Line Warranty Program enables large cities to educate homeowners and provide critical infrastructure improvements, all while helping protect residents’ finances and driving small local businesses.
Our research shows that when your constituents are faced with an emergency home repair and there is no solution in place, they pay 79% more in repairs. With a solution in place, homeowners faced with an emergency home repair:
- Pay next to nothing to solve their home emergency
- Have greater trust in their local government
- Have higher satisfaction with their city (average 37% increase)
HomeServe has enabled over 1,200 cities and utilities to become advocates for their residents. In doing so, we have strengthened the brands of our municipal partners and have saved homeowners more than $3 billion in home emergency repairs. Here are some examples of how the program has helped cities like Las Vegas, Phoenix, San Diego, and Kansas City, Missouri.hn Tang, VP of Government Relations and Corporate Communications, San Jose Water Company,
What Do Our Partners Say?
“Our partnership with HomeServe has been highly beneficial to our customers as well as to San Jose Water Company. Their collaborative approach allowed us to quickly and efficiently launch the partnership after the contract was executed. This included developing educational materials that reflect our brand and values and providing training for our customer service staff. HomeServe continues to be great to work with and remains highly attentive to our needs. Their unmatched commitment to customer service and satisfaction has resulted in extremely positive feedback from customers who have received service. Additionally, our customers appreciate that San Jose Water Company is informing them about these protection plans.”
– John Tang, VP of Government Relations and Corporate Communications, San Jose Water Company, CA
Some Large City Partners*
Las Vegas, NV
San Diego, CA
Kansas City, MO
El Paso, TX
- NLC Endorsement
- NLC City Summit Partner Panel
- Partner Testimonials
- HomeServe Cares Foundation
- Case Studies
Dear City Official,
The National League of Cities (NLC) is pleased to partner with the NLC Service Line Warranty Program by HomeServe. Offered at no cost to municipalities, the program educates homeowners about their service line responsibilities and offers affordable protection for unanticipated, and often costly, repairs to broken or leaking water and sewer lines.
- The program is offered by more than 940 municipalities.
- Homeowners have saved more than $3 billion in repair costs with NLC SLWP and HomeServe over the past three years.
“We went down this road because we were genuinely feeling bad for the people learning about their responsibility after the issue. This is a tough pill to swallow when you are staring down a $10,000 bill. Four years later there isn’t much question in the community about who owns what. Everyone now has the ability to take proactive action because of this education and they appreciate the City for providing it.” – Steven Downs, Deputy City Manager, City of Orem, Utah
In addition to offering important coverage to residents, the program makes financial sense for municipalities, providing a non-tax revenue stream that can be dedicated to a number of important initiatives. Additionally, the program keeps dollars in the local economy by utilizing local-area contractors to execute the repairs.
“I think it is such a wonderful plan the City came up with. It has been very beneficial to me. It gives me a sense of relief knowing I have help.”
– David S., Resident, Tulsa, OK
NLC is working to bring you programs that provide solutions backed by superior service. We are here to help cities participate and ensure the program works for you. I strongly encourage you to consider the NLC Service Line Warranty Program for your city.
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