Large Cities Information

Key public-private partnerships are vital in helping cities provide fundamental services to their residents.

The NLC Service Line Warranty Program enables large cities to educate homeowners and provide critical infrastructure improvements, all while helping protect residents’ finances and driving small local businesses.

Our research shows that when your constituents are faced with an emergency home repair and there is no solution in place, they pay 79% more in repairs. With a solution in place, homeowners faced with an emergency home repair:

Pay next to nothing to solve their home emergency
Have greater trust in their local government
Have higher satisfaction with their city (average 37% increase)

HomeServe has enabled over 1,200 cities and utilities to become advocates for their residents. In doing so, we have strengthened the brands of our municipal partners and have saved homeowners more than $3 billion in home emergency repairs. Here are some examples of how the program has helped cities like Las Vegas, Phoenix, San Diego, and Kansas City, Missouri.hn Tang, VP of Government Relations and Corporate Communications, San Jose Water Company,

What Do Our Partners Say?

“Our partnership with HomeServe has been highly beneficial to our customers as well as to San Jose Water Company. Their collaborative approach allowed us to quickly and efficiently launch the partnership after the contract was executed. This included developing educational materials that reflect our brand and values and providing training for our customer service staff. HomeServe continues to be great to work with and remains highly attentive to our needs. Their unmatched commitment to customer service and satisfaction has resulted in extremely positive feedback from customers who have received service. Additionally, our customers appreciate that San Jose Water Company is informing them about these protection plans.”

– John Tang, VP of Government Relations and Corporate Communications, San Jose Water Company, CA

Some Large City Partners*

Las Vegas, NV

Phoenix, AZ

San Diego, CA

Kansas City, MO

El Paso, TX

* Statistics as of June 2023

SEPTEMBER 2013

PARTNERSHIP SIGNED

MARCH 2012

PARTNERSHIP SIGNED

JUNE 2012

PARTNERSHIP SIGNED

FEBRUARY 2013

PARTNERSHIP SIGNED

MARCH 2022

PARTNERSHIP SIGNED

12,196

CUSTOMERS COVERED

26,149

CUSTOMERS COVERED

9,654

CUSTOMERS COVERED

17,463

CUSTOMERS COVERED

2,262

CUSTOMERS COVERED

>$3.5M

CUSTOMER SAVINGS

>$7.9M

CUSTOMER SAVINGS

>$3.9M

CUSTOMER SAVINGS

>$9.8M

CUSTOMER SAVINGS

>$452K

CUSTOMER SAVINGS

4.6/5

CUSTOMER SATISFACTION

4.9/5

CUSTOMER SATISFACTION

4.86/5

CUSTOMER SATISFACTION

4.9/5

CUSTOMER SATISFACTION

4.8/5

CUSTOMER SATISFACTION

Dear City Official,

The National League of Cities (NLC) is pleased to partner with the NLC Service Line Warranty Program by HomeServe. Offered at no cost to municipalities, the program educates homeowners about their service line responsibilities and offers affordable protection for unanticipated, and often costly, repairs to broken or leaking water and sewer lines.

The program is offered by more than 940 municipalities.
Homeowners have saved more than $3 billion in repair costs with NLC SLWP and HomeServe over the past three years.

“We went down this road because we were genuinely feeling bad for the people learning about their responsibility after the issue. This is a tough pill to swallow when you are staring down a $10,000 bill. Four years later there isn’t much question in the community about who owns what. Everyone now has the ability to take proactive action because of this education and they appreciate the City for providing it.” – Steven Downs, Deputy City Manager, City of Orem, Utah

In addition to offering important coverage to residents, the program makes financial sense for municipalities, providing a non-tax revenue stream that can be dedicated to a number of important initiatives. Additionally, the program keeps dollars in the local economy by utilizing local-area contractors to execute the repairs.

“I think it is such a wonderful plan the City came up with. It has been very beneficial to me. It gives me a sense of relief knowing I have help.”
– David S., Resident, Tulsa, OK

NLC is working to bring you programs that provide solutions backed by superior service. We are here to help cities participate and ensure the program works for you. I strongly encourage you to consider the NLC Service Line Warranty Program for your city.

Sincerely,

Sincerely,
Clarence Anthony
Executive Director

NLC City Summit Nov 2019 — Why Should a Municipality Partner With the NLC Service Line Warranty Program?

https://vimeo.com/391540972

NLC City Summit Nov 2019 – Educating Residents About Service Line Responsibilities

NLC City Summit Nov 2019 — How the NLC Service Line Warranty Program Local Contractor Network Benefits Customers

NLC Service Line Warranty Program Partner Testimonial – Walter Pishkur, Director of Water Utilities, Arlington, Texas

NLC Service Line Warranty Program assists Detroit, Michigan homeowner.

Stott Plumbing performs HomeServes Cares job in Salt Lake City, Utah.

The National League of Cities (NLC) Service Line Warranty Program works in partnership with over 700 municipalities and utilities across the U.S., educating homeowners about their water and sewer service line responsibilities and providing optional, affordable coverage for the repair or replacement of broken lines.

The program, administered by Utility Service Partners, a HomeServe company, uses local contractors to perform repairs. Keeping it local is just one way HomeServe works to serve the community.

Theresa Alexander had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her neighbors, including the church next door.

Two years ago, she noticed water pooling in her yard and learned that she had a sewer line break. A plumber told her that not only was there a line break, but there was additional damage where the line entered into the main sewer line.

San Diego was the first city in California to embrace the National League of Cities (NLC) Service Line Warranty Program, and, as the City’s Preferred Service Line Warranty Partner, the repair service program raises awareness among the City’s 250,000 residential water customers about homeowners’ service line responsibilities without cost to the city.

“It’s great education for the public at no cost to the government,” said Natasha Collura, San Diego Corporate Partnerships and Development.

Large City Blog Posts

Water Service Line Preparation Pays Off for MD Homeowner

by Brooke Stickle | Customer Testimonials, Education, Maryland, NLC SLWP, Service Line Responsibilities, Water Conservation, Water Loss

Rashida B. of Silver Spring, Maryland, is a big believer in being prepared. “I have...

This Infrastructure Week, We Can’t Forget About Residential Infrastructure

by Service Line Warranty Program | Customer Testimonials, Financial Shock, Home Maintenance, Infographics, Lead in Water, Mixed Age Communities, NLC SLWP, Press Releases, Public-Private Partnerships, Service Line Responsibilities, ServLine, Water Loss

Norwalk, Connecticut – [DATE] – Every year during the third week of May – National Infrastructure Week – a little extra attention gets paid to the state of America’s infrastructure. This includes everything from airports,...