We all know that our infrastructure is aging, including the water and sewer service line connecting a resident's home to your community’s main line. When, not if, those lines fail, homeowners will be on the hook for thousands of dollars in repair fees. Unfortunately,...
“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
— City Clerk
— Thornton, IA
“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
— Former Councilmember
— Clarksburg, WV
The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.
Bryan Long
City Manager
Lawton, OK
The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.
Ruth Volbre
Assistant City Administrator
Berwyn, IL
SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.
Kurt Bookout
Public Utilities Director
El Dorado, KS
Linda J. of Baton Rouge thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company. So when Linda started having drainage issues, she called on K&S Plumbing. The plumber removed...
The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw great growth in Arizona, Iowa and Texas, and we welcome our first partner in Utah! We are also...
Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; Ft. Lauderdale, Florida, and Kansas City, Missouri, to name a few, have...
The National League of Cities (NLC) Service Line Warranty Program, administered by Utility Service Partners, Inc. (USP), helps homeowners save thousands of dollars on the high cost of repairs to broken, leaking or clogged water and sewer lines while also addressing...
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