Twenty years ago this month, HomeServe launched its first U.S. utility partnership to educate homeowners and offer optional protection against potentially costly emergency repairs to residential lines and systems. Today nearly 5 million homeowners are benefitting from...
Service Line Myths
Plan Saves Homeowner Thousands in Repair Costs
When Eugene S. of North Little Rock, Arkansas, got a letter from the city in 2019, he didn't immediately expect anything out of the ordinary. That is until he opened it and saw that they were advising him to check for a leak in his water line based on a few elevated...
Improving Resilience for Utilities and Customers through Public Private Partnerships
Bill Eller, Eric West, Gerry Harstine, Jenna Hazelet, and Mark Slater presented on how public-private partnerships can help cities, utilities, and homeowners improve their infrastructure resiliency at the 2021 NRWA WaterPro Conference. Click below to watch!
Getting the Lead Out: Public and Private Resources for Cities to Address Lead in Water Infrastructure
According to the NRDC's new national survey of lead water service lines, between 9.7 million and 12.8 million lead pipes are connected to residences. The federal government is focused on this issue as Congress has passed President Biden's infrastructure proposal,...
What Royalty Payments Can Do For Your City
Partnering with the NLC Service Line Warranty Program (previously Utility Service Partners or USP) by HomeServe educates homeowners about their service line responsibilities and enhances their peace of mind. As part of the partnership, municipalities can receive...
The Fallout From Service Line Failures
Water damage to a home, whether from a sewer backup or an interior plumbing problem, is not something to take lightly – and, in some cases, homeowners insurance won’t cover not only the plumbing, but the water damage to the home, unless the homeowner has purchased...
Baton Rouge Resident with Extensive Sewer Line Repair
Linda J. of Baton Rouge thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company. So when Linda started having drainage issues, she called on K&S Plumbing. The plumber removed...
Don’t Let Your Residents Be Left Out In The Cold
The recent bomb cyclone has played havoc across the country, from frigid flooding in the Northeast to abnormally low temperatures and snowfall in the south. And as the temperatures sank, water line breaks cropped up. Municipalities everywhere have been scrambling to...
National League Of Cities Service Line Program: Helping Municipal Infrastructure
The National League of Cities (NLC) Service Line Warranty Program helps residents of partner municipalities repair or replace thousands of water and sewer laterals every year. The Program has helped more than 140,000 residents in cities and towns around the U.S. save...
US Infrastructure Grade is Failing
The recent release of the 2017 American Society of Civil Engineers (ASCE) Infrastructure Report Card showed no improvement in the overall grade for the nation's infrastructure, holding steady at D+ overall, compared to the last report issued in 2013. The ASCE defines...