Case Study: San Diego, CA

San Diego was the first city in California to embrace the National League of Cities (NLC) Service Line Warranty Program, and, as the City’s Preferred Service Line Warranty Partner, the repair service program raises awareness among the City’s 250,000 residential water customers about homeowners’ service line responsibilities without cost to the city.

In the HomeServe Biannual State of the Home Winter 2018 survey, 88 percent of respondents said municipalities should educate homeowners about their water and sewer service line responsibilities. In addition, 13 percent of respondents erroneously thought service lines were the responsibility of their municipality, 11 percent believed their homeowners insurance would cover the repair, and 18 percent didn’t know who was responsible for maintaining service lines.

“It’s great education for the public at no cost to the government,” said Natasha Collura, San Diego Corporate Partnerships and Development.

Download Case Study: San Diego, CA