Case Study: Jackson Township Municipal Authority

The Jackson Township Municipal Utilities Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a resource that benefits the entire community.

Jackson Township MUA has partnered with HomeServe USA (parent company of Utility Service Partners [USP], administrator of the National League of Cities [NLC] Service Line Warranty Program) for approximately nine years to offer water and sewer line warranties to residents and provide educational materials on residents’ responsibilities to maintain private-side service lines. Jackson Township MUA cited HomeServe’s partnerships with other area utility providers and high customer satisfaction rates in making the decision.

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