Aging Infrastructure: A Guide to Educating and Protecting Homeowners

Do your residents know about the potential problem lurking beneath their lawns? Or are they unaware of the possibility their service lines could fail and cost them thousands of dollars in repairs?

As a municipal official, you know the homeowner is responsible for the water line, either from the meter, the property line or where it taps into the water main, depending on your community and utility’s codes.

However, more than 40 percent of your residents don’t know they’re responsible and will turn to you when there is an issue with their service lines. In a survey, 18 percent didn’t know who was responsible for maintaining the service lines, while 11 percent thought their homeowner’s insurance would cover the repair expense and 13 percent believed the city or municipality was responsible.

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